Your privacy is important to us. This policy explains how Lonestar Narrative Labs collects, uses, protects, and shares your personal information when you use our services or visit our website.
Our Commitment: Lonestar Narrative Labs takes data privacy seriously. We collect only what we need, use it only for the purposes stated here, and never sell your personal information to third parties. This policy applies to our website, client portal, and all services we provide.
Lonestar Narrative Labs ("we," "us," or "our") is an AI services company headquartered at 1315 Quail Park Dr, Austin, TX 78758, USA. We provide AI workflow automation, data annotation, prompt engineering, LLM evaluation, quality assurance, and related services to businesses and organizations worldwide.
For the purposes of applicable data protection laws, Lonestar Narrative Labs is the data controller for personal information collected through our website and business operations, and a data processor for personal data provided by clients as part of service engagements.
If you have questions about how we handle your data, contact our Privacy contact at: business@lonestarnarrativelabs.org
We collect information in three ways: information you provide directly, information collected automatically, and information from third parties.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | First name, last name, job title, company name | Contact forms, account registration, project onboarding |
| Contact Data | Email address, phone number, mailing address | Contact forms, newsletter signup, invoicing |
| Financial Data | Billing address, payment method details | Service purchases and subscription management |
| Project Data | Datasets, documents, files, and content you share with us for service delivery | During active service engagements |
| Communications Data | Emails, messages, meeting notes, support requests | Ongoing throughout the business relationship |
| Preferences Data | Communication preferences, service configuration settings | Account setup and ongoing interactions |
We use your personal information only for the following purposes:
✓ We Never: sell your personal data to third parties, use your project data to train our own AI models without your explicit written consent, or share your information for purposes not described in this policy.
For users in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar requirements, we rely on the following legal bases for processing personal data:
We do not sell, rent, or trade your personal information. We may share your data in limited circumstances:
If Lonestar Narrative Labs undergoes a merger, acquisition, asset sale, or similar corporate transaction, your data may be transferred to the successor entity.
We may disclose your information if required to do so by law, court order, or government authority.
We may share your information with third parties in any other case where you have given us explicit written consent to do so.
When you engage our services, you may provide us with datasets, documents, and other content that may contain personal information about third parties. In this context:
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
We implement a comprehensive set of technical and organizational security measures to protect your data.
⚠ Data Breach Notification: In the event of a confirmed data breach affecting your personal information, we will notify you within 72 hours of becoming aware of the breach.
Depending on your location, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate personal data.
Request deletion of your personal data.
Request that we limit how we use your data.
Receive your personal data in a machine-readable format.
Object to processing based on legitimate interests.
Our website uses cookies and similar tracking technologies. A cookie is a small file placed on your device when you visit a website.
Our website may contain links to third-party websites, platforms, or services. These third-party sites have their own privacy policies, which we do not control.
Lonestar Narrative Labs is headquartered in the United States. If you are located outside the US, your personal data will be transferred to and processed in the United States.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We take every privacy inquiry seriously and aim to respond within 2 business days.
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